Last Updated: 13th December 2025
This Privacy Policy explains how Prayas Academy (“we”, “our”, “us”) collects, uses, shares, and protects your information when you use:
By continuing to use our Website, App, or any of our Services, you agree to the terms in this Privacy Policy.
1. Who We Are
We are Prayas Academy, an educational coaching institute offering academic and competitive exam preparation services (JEE, NEET, CET, Boards, etc.).
- Official Website: https://prayaslearning.com
- Email: support@prayaslearning.com
2. Information We Collect
We collect different types of information to offer and improve our services.
2.1 Contact Information
We may collect:
- Student/Parent full name
- Email address
- Mobile / WhatsApp number
- Address details (Street, City, State, Pin, Country)
- IP address
- Class / Course / Exam preference
2.2 Information You Submit
This includes:
- Details submitted through enquiry forms, registration forms, admission forms
- Chat messages, WhatsApp messages, emails, phone call details
- Information posted on our website or official social media pages
- Uploaded documents (marksheets, ID proof, photographs)
2.3 Demographic & Academic Information
We may also collect:
- Age, gender (if provided)
- School name, board, academic details
- Past exam performance
- Documents submitted by students/parents
2.4 Automatically Collected Information
When using our Website/App, we may collect:
- Device type, model, operating system
- Browser type and version
- IP address and approximate location
- Website pages visited, time spent, clicks
- App interactions, crash logs, technical diagnostics
- Referring URL or site
2.5 Cookies & Tracking Tools
We use:
- Cookies (browser-based)
- Google Analytics
- Tracking pixels
- App analytics tools
- Secure third-party tools
These help us understand user behavior, improve the website/app, and personalize your learning experience.
2.6 Information From Third Parties
We may receive information from:
- Social media platforms
- Advertising partners
- Payment gateways
- External education service providers
Such data may include your name, email, phone number, or profile information.
3. How We Collect Information
Directly From You
When you fill out forms, register, message, call, or interact with our website/app.
Automatically
Through cookies, analytics tools, and device data.
From Third Parties
Marketing platforms, social media, integrated services.
4. How We Use Your Information
We use your information to:
4.1 Contact You
- Respond to enquiries
- Provide course information
- Send updates, alerts & reminders
- Provide counselling or admission assistance
4.2 Improve Our Services
- Personalize learning experience
- Improve website/app performance
- Recommend relevant content
- Enhance academic delivery
4.3 Admission & Student Management
- Confirm registrations
- Process payments
- Generate receipts
- Provide access to study material
- Share schedules, marks, attendance, results
4.4 Marketing & Promotions
Send emails, SMS, WhatsApp updates
Inform about batches, discounts, webinars, events
(You can opt-out anytime.)
4.5 Security & Compliance
- Prevent misuse or fraudulent activities
- Protect our Website, App, staff, and students
- Comply with legal requests
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with:
5.1 Service Providers
Including:
- Website hosting
- Cloud storage
- Payment gateways
- SMS/Email/WhatsApp API providers
- Analytics and marketing partners
They are required to handle data securely.
5.2 Legal/Regulatory Authorities
We may share information if required:
- To comply with the law
- To respond to court orders
- To address fraud, misuse, or security concerns
5.3 Business Partners
Only when needed for service delivery or integration.
6. Cookies Policy
Cookies help us:
- Analyze website traffic
- Customize user experience
- Improve performance
- Identify popular pages
You can choose to accept or decline cookies via your browser settings. Declining may limit some functionality.
7. Data Security
We use protective measures such as:
- SSL encryption
- Secure servers
- Access control
- Regular security reviews
However, no online data transmission is 100% secure. By using our services, you acknowledge this risk.
If you notice unauthorized use of your account, please contact us immediately at support@prayaslearning.com
8. Policy Updates
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the latest “Last Updated” date.
Your continued use of our Website/App indicates acceptance of changes.
9. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, contact:
Prayas Academy
https://prayaslearning.com
support@prayaslearning.com
Conclusion
Preparing for IIT-JEE can provide world-class education and growth opportunities.
